FAQ’s

FAQ’s

  1. WHAT DO I NEED TO GET STARTED?

    Review and sign the Payroll Services Agreement. Also, complete the Recruiter Information Form included in this package. We will need the originals back in the mail, but you could fax or email the documents prior to mailing to expedite the process. Call our office to discuss several administrative and procedural details regarding timecards and invoice terms.

  2. HOW DO I REPRESENT THE ROLE OF TFI TO THE WORKER AND TO THE CLIENT COMPANY?

    For the worker, let them know that you outsource payroll administration to TFI so that you can focus on marketing, screening, interviewing, and other front office tasks. For the client company, let them know that you use TFI for your back office as TFI is available to employ workers in all states, process payroll, and administer benefits. TFI has a brochure available for the worker or the client company that describes our services without referring to payroll funding.

FAQs 3D Text with Computer Mouse
  1. WHAT IDENTITY DO I MAINTAIN DURING THIS PROCESS?

    Your company name and ours will appear on all timecards, paychecks, and invoices. TFI will not require a written contract with your client company. If required by your client company, it may be necessary for TFI to sign a contract in order to be approved as a vendor and to receive invoice payments. Typically, TFI is listed as a service provider and payments are made accordingly.

  2. WHAT ARE MY RESPONSIBILITIES AFTER THE PLACEMENT IS MADE?

    For the most part, we are responsible for everything after the placement is made. We will collect time, process payroll, invoice the client company and monitor collections. If payment is not received on a timely basis, we may ask you to assist by contacting the client company. You will receive three reports weekly to keep you informed of the activity on your account. You should check in with the workers on an occasional basis to monitor work performance and client company satisfaction.

  3. WHO IS THE EMPLOYER OF RECORD FOR THE WORKER?

    Usually TFI Resources is the employer of record, i.e., the legal employer of the workers. However, TFI Resources is limited to clerical and office/professional employees. If you would prefer to be the employer of record, similar payroll funding and payroll processing services are available through our affiliated company, TFI Services.

  4. WHAT WORKERS COMPENSATION CLASSIFICATIONS WILL TFI ACCEPT?

    TFI has workers compensation insurance to cover workers in the 8810 class code office/clerical and office/professional. This classification covers practically any type of work performed in an office setting, e.g., office support staff, engineers, finance and accounting professionals, computer programmers and other professionals. For recruiters/staffing companies desiring to place workers in other job descriptions, TFI Services may be a better option.

  5. WHAT BENEFITS ARE AVAILABLE TO THE WORKERS?

    TFI offers a range of benefits and services to the workers. Generally, the cost of benefits is paid by the worker. Available benefits include short and long term health insurance, dental discounts, and vision discounts. Life and other types of insurance are also available. Credit union membership is offered in some states. Because benefits vary from state to state, it is best to contact our office for more specific information.

  6. WHAT IF I AM ALREADY SET UP AS AN EMPLOYER BUT STILL NEED PAYROLL FUNDING AND PROCESSING SERVICES?

    TFI Services is an affiliated company that provides the same payroll funding and payroll processing services as TFI Resources but does not serve as the employer of record. For situations where you prefer to be the legal employer or for situations involving workers comp class codes that TFI Resources cannot accept, TFI Services can be a viable alternative.

  7. WHAT ABOUT OUT-OF-STATE PLACEMENTS?

    TFI can employ workers in every state and in Canada (Ontario). As an employer in these locations, it means that we are registered and licensed to do business, withhold and deposit appropriate state and local payroll taxes, insure workers against jobsite injuries, respond to unemployment claims, and perform other employment related responsibilities. TFI also becomes responsible for filing annual state corporate tax returns and maintaining compliance with the varying state requirements regarding overtime pay, meal and rest breaks, and all other applicable employment legislation.

  8. CAN EMPLOYEES VIEW THEIR PAYROLL HISTORY OR CHANGE THEIR PERSONAL INFORMATION ONLINE?

    Employees can access pay stub copies, review their job history, reprint W-2s, and update personal information, such as tax withholdings and direct deposit, through our Employee Self Service portal. Upon completion of their employment paperwork, employees will receive an email from TFI with login information.

  9. HOW DO THE WORKERS GET PAID?

    Several payment options are available. Usually, workers are paid by direct deposit which is provided without charge. Sometimes, workers prefer to have paychecks mailed to their home address or mailed elsewhere. We will provide one package per week sent by courier to your office that will include paychecks if requested. For those workers who do not have a conventional bank account, we can establish a special ATM account that can accept direct deposit of their paycheck. They are able to access the money via a debit card linked to the account.

  10. HOW DO I COMMUNICATE NEW HIRE INFORMATION TO TFI?

    New assignments are managed through a proprietary web application that allows recruiters to report new hires, view current assignments, and review past placements.   Assignments can be duplicated or modified as required. Information regarding new and previous hires is submitted electronically to TFI but is always available to recruiters as needed.

  11. HOW ARE WORKERS ONBOARDED?

    Workers are typically onboarded through our web based system. An employment application, employment policies, W-2, direct deposit information, and Section 1 of the I-9 are completed on line and signed electronically. Section 2 of the I-9 requires a signature from the verifier of the employment eligibility documents and is completed separately. Upon completion of employment paperwork, the worker is automatically enrolled in our web based time system and will have a timecard available for the current work week.

  12. HOW IS TIME REPORTED?

    Time is collected by TFI in several ways. Our preferred method of time collection is web based. Typically, workers will have a weekly timecard to enter time electronically. At the end of the pay period, they will have the option of printing the timecard for a manual supervisor signature, or submitting the time for electronic approval by their supervisor. Supervisors have the option of approving, editing, or rejecting time. Automatic email notifications are sent to the worker, the supervisor, and TFI regarding the progress of any submitted timecard.  Of course, in the event that web based, electronic time is not an acceptable means of time collection, conventional paper time sheets are available.

  13. WHEN DO I GET PAID?

    Invoice payments are made directly to TFI Resources, usually within thirty days of invoice receipt by the client company.  On a weekly basis, all profit related to invoices for which payment is received is remitted to you either by mail or directly deposited into your account.

  14. HOW DOES TFI MONITOR CLIENT COMPANY CREDIT?

    TFI has several resources available to check client company credit such as Dun & Bradstreet and Experian. All companies are reviewed for annual revenue estimates, number of employees, years in business, and credit rating to determine credit worthiness and recommended credit limits.

  15. WHAT COLLECTION ASSISTANCE IS PROVIDED?

    TFI provides recruiters with professional and courteous collection assistance for outstanding invoices.  If communication with the client company is required, maintaining the recruiter/client relationship is a priority.  If additional collection efforts are required, we will consult with you regarding the best course of action. You will receive a weekly report regarding the status of unpaid invoices and the collection efforts we have made.

  16. WHAT EXTRA SERVICES DOES TFI PROVIDE TO RECRUITERS?

    TFI provides recruiters with a range of special services that may not typically be available to small staffing firms.  For many years, TFI has had a special pricing arrangement with CareerBuilder regarding data base access and job postings. TFI purchases Kenexa Prove-It tests in bulk quantities and can resell tests individually at competitive rates. Your TFI account rep can provide more information.

  17. DOES TFI PROVIDE TRAINING FOR RECRUITERS?

    Yes, typically TFI will provide monthly webinars presented by the most popular trainers in the industry today.  Attendance is free. Webinars are recorded and available for delayed viewing.

  18. WHAT IF A CLIENT COMPANY DOES NOT PAY AN INVOICE?

    Unless otherwise agreed to in writing, you are responsible for any non-payment by a client company. TFI can help you determine the credit worthiness of any prospective client company. Payment terms of invoices can be modified to reduce risk.  With prior approval, the risk of non-payment may be assumed by TFI.

  19. WHAT DOES TFI DO TO EARN ITS FEE?

    We provide payroll funding, payroll processing, and invoicing services.  We take certain risks and responsibilities involved with becoming the legal employer of the workers. We are responsible for federal, state, and local payroll taxes.  We provide and administer workers compensation and other insurance. We are responsible for unemployment claims and other workplace issues.  We offer a variety of services to the workers and administer a limited benefits program.

  20. HOW DO I MONITOR THE ACTIVITY ON MY ACCOUNT?

    TFI will provide three reports on a weekly basis. Your reports are emailed to you and automatically uploaded to your web file for retrieval at any time.  You will receive an Activity Report summarizing all hours worked by your temporary or contract workers for the previous week.   You will receive an Aging Report detailing all unpaid invoices including the age in days of each outstanding invoice and a Profit Report summarizing all payments received on your account for the previous week. Year to date reports are provided on a quarterly basis. You also have the ability to run your own customized reports at any time based on search criteria of employee, client company, or date range.

  21. HOW LONG MUST I STAY COMMITTED TO TFI RESOURCES?

    Our program is designed to offer you maximum flexibility to operate your business.  We are a resource to be used if, as, and when needed.We do not require any minimum amount of business and do not require that we be your exclusive provider of payroll services. If you decide to handle your temporary or contract business in another manner, we will do our best to assure a smooth and timely transition.

  22. IN SUMMARY, WHAT IS THE BEST REASON TO USE TFI RESOURCES?

    Generally, TFI offers an easy and practical way for you to increase your fee income and to provide a more complete service to your client companies. In this competitive staffing environment, we can be a valuable resource enabling you to participate in the constantly growing temporary and contract market!